Terms of service

Welcome to Vellnest. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing our website, placing an order, or otherwise using our services, you agree to these Terms. Please read them carefully before making a purchase.

1. About Vellnest

Vellnest is an online retailer offering home, kitchen, and related products.

Trade Name: Vellnest
Email: support@vellnest.com
Phone: +1 (229) 466-0761
Address: 1209 Mountain Road PI NE, Albuquerque, NM 87110, United States

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Attempt to interfere with the security or operation of our website.

  • Introduce viruses, malicious code, or other harmful technologies.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Use automated methods to misuse, disrupt, or overload our services.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our services when reasonably necessary to protect Vellnest, our customers, or our systems.

3. Product Information

We make reasonable efforts to present product descriptions, specifications, photographs, pricing, and other information accurately.

However, colors and appearance may vary depending on your device or display settings. Product packaging, specifications, or other details may also change from time to time.

If we discover a material error affecting your order, we may contact you to provide appropriate options.

4. Prices

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase will generally be the price displayed during checkout when you submit your order, subject to correction of obvious pricing or technical errors as permitted by applicable law.

Applicable taxes, shipping charges, and other fees, if any, will be displayed during checkout where required.

5. Orders

Submitting an order does not necessarily mean that the order has been accepted.

We may review orders before acceptance and may decline or cancel an order for legitimate reasons, including:

  • Product unavailability.

  • Incorrect pricing or product information.

  • Payment authorization problems.

  • Suspected fraud or unauthorized transactions.

  • Shipping restrictions.

  • Errors affecting inventory or order processing.

If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.

6. Payment

Customers must provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

Payments may be processed by third-party payment service providers. Their terms and privacy practices may also apply to payment processing.

7. Shipping and Delivery

Orders are shipped according to the shipping options and information presented on our website and during checkout.

Estimated processing and delivery times are estimates rather than guarantees unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, transportation disruptions, or incorrect delivery information supplied by the customer.

Please review our Shipping Policy for additional information regarding processing, delivery, and shipping.

8. Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before submitting an order.

If you discover an error after placing an order, contact us as soon as possible at support@vellnest.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.

9. Returns and Refunds

Eligible purchases may be returned according to our Return & Refund Policy.

Our current policy generally provides a 30-day return period from delivery for eligible products, subject to the conditions and exclusions described in that policy.

Customers should contact us before returning a product to obtain the appropriate return instructions.

10. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or incorrect, contact us at support@vellnest.com and provide your order information and details about the issue.

Photographs of the product and packaging may be requested when reasonably necessary to evaluate the claim.

For eligible claims resulting from our error, we will provide an appropriate resolution in accordance with our policies and applicable law.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible, and the purchase may instead need to be handled under our Return & Refund Policy.

12. Intellectual Property

Unless otherwise stated, the content made available through the Vellnest website—including our branding, text, graphics, website design, photographs, icons, and other original materials—is owned by or licensed to Vellnest and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit protected Vellnest content without appropriate authorization.

Third-party trademarks, product names, photographs, and other intellectual property remain the property of their respective owners.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment, shipping, analytics, or other service providers.

We are not responsible for the content, availability, security, or independent practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Privacy

Your use of our services is also subject to our Privacy Policy, which explains how personal information may be collected, used, disclosed, and protected.

Please review our Privacy Policy before using our services.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that our website will always operate without interruption or technical errors.

Nothing in these Terms excludes or limits warranties, guarantees, or other consumer rights that cannot legally be excluded or limited.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Vellnest will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Vellnest harmless from claims, losses, liabilities, or reasonable expenses resulting from your unlawful use of our website, violation of these Terms, or infringement of the rights of another party.

18. Governing Law

These Terms are governed by the applicable laws of the State of New Mexico and the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

19. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our business, services, policies, or applicable requirements.

The updated Terms will be posted on our website with a revised "Last Updated" date.

Your continued use of our services after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

21. Contact Us

If you have questions regarding these Terms of Service, an order, or our services, please contact:

Vellnest
1209 Mountain Road PI NE
Albuquerque, NM 87110
United States

Email: support@vellnest.com
Phone: +1 (229) 466-0761