Shipping policy
Thank you for shopping with Vellnest. This Shipping Policy explains our order processing times, shipping options, estimated delivery times, and other important information regarding the delivery of your order.
Shipping Area
Vellnest currently provides domestic shipping within the United States only.
At this time, we do not offer international shipping.
Orders must be shipped to an eligible address within the United States.
Order Processing Time
All orders are typically processed within:
1–3 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Processing time refers to the time required to prepare, verify, pack, and hand your order over to the applicable shipping carrier.
Processing time is separate from transit time.
Shipping Options & Delivery Estimates
Vellnest currently offers the following shipping options:
Standard Shipping
Processing Time: 1–3 business days
Transit Time: 7–13 business days
The estimated total delivery timeframe for Standard Shipping is approximately:
8–16 business days
The applicable Standard Shipping cost, if any, will be displayed at checkout before you complete your purchase.
Express Shipping
Processing Time: 1–3 business days
Transit Time: 5–7 business days
Shipping Cost: $9.99 USD
The estimated total delivery timeframe for Express Shipping is approximately:
6–10 business days
Please note that selecting Express Shipping shortens the estimated carrier transit time but does not eliminate the 1–3 business day order processing period.
Delivery Timeframes
All shipping and delivery timeframes are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Orders may occasionally experience delays due to circumstances outside our reasonable control, including:
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Carrier delays
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Severe weather
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High shipping volumes
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Federal holidays
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Transportation disruptions
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Incorrect or incomplete shipping information
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Other circumstances affecting the carrier network
We will make reasonable efforts to process and ship orders according to the timeframes stated above.
Order Tracking
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the shipping carrier's tracking system to update after a shipping label is created.
Tracking information may initially show limited activity while the package is entering the carrier's network.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
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Full name
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Street address
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Apartment or unit number, if applicable
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City
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State
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ZIP code
If you notice an error in your shipping information after placing an order, contact us immediately at support@vellnest.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please review your tracking information for the latest carrier updates.
If you need additional assistance, contact us at support@vellnest.com with your order number.
Our customer support team will review the available shipment information and assist you with the next appropriate steps.
Lost Packages
If tracking indicates that a shipment may have been lost in transit, please contact us so we can review the shipment information and, where appropriate, work with the shipping carrier.
Eligible cases will be handled based on the circumstances of the shipment and applicable consumer protections.
Damaged Packages
Please inspect your order after delivery.
If your order arrives damaged, contact us as soon as possible at support@vellnest.com.
Please include:
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Your order number
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A description of the damage
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Photographs of the product
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Photographs of the shipping packaging, when applicable
We will review the issue and provide an appropriate resolution for eligible claims in accordance with our Return & Refund Policy.
Incorrect or Undeliverable Addresses
Vellnest is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If an order is returned to us because the address provided was incorrect, incomplete, or otherwise undeliverable, please contact our customer support team to discuss the available options.
Additional shipping charges may apply when reshipment is requested due to an incorrect address provided during checkout.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been processed or shipped.
Once an order has shipped, it generally cannot be canceled and may instead need to be handled according to our Return & Refund Policy.
Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact:
Vellnest
1209 Mountain Road PI NE
Albuquerque, NM 87110
United States
Email: support@vellnest.com
Phone: +1 (229) 466-0761