Refund policy

Vellnest wants you to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the product should generally:

  • Be unused and in its original condition.

  • Include the original packaging, accessories, manuals, and components, where applicable.

  • Show no signs of misuse, modification, improper installation, or damage caused after delivery.

  • Be accompanied by proof of purchase or your order information.

Please contact us before sending any product back. Returns sent without prior authorization may experience delays in processing.

How to Request a Return

To start a return, contact our customer support team at:

Email: support@vellnest.com
Phone: +1 (229) 466-0761

Please provide your order number, the product you wish to return, and the reason for the return.

Our team will review your request and provide return instructions when your return is approved.

Change-of-Mind Returns

If you decide that you no longer want an eligible product, you may request a return within the 30-day return period.

For approved change-of-mind returns, the customer is responsible for the applicable return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error on our part.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@vellnest.com.

Please provide:

  • Your order number.

  • A description of the issue.

  • Photos of the product and packaging, when applicable.

If we confirm that the product arrived damaged, defective, or incorrect due to our error, we will provide an appropriate resolution, which may include a replacement, refund, or return at our expense, depending on the circumstances.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other reasons. This may include:

  • Products that have been used, altered, or damaged after delivery.

  • Personalized or custom-made products.

  • Certain hygiene-sensitive products once opened or used.

  • Gift cards, where applicable.

  • Products specifically identified as final sale or non-returnable before purchase, except where required by law.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Refunds

Once we receive your returned product, we will inspect it and notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

After a refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact us.

Replacement availability depends on current inventory. If a replacement is unavailable, we may offer an alternative resolution, including a refund where appropriate.

Return Shipping

For approved returns resulting from a damaged, defective, or incorrect product caused by our error, Vellnest will cover the applicable return shipping costs.

For eligible change-of-mind returns, customers are responsible for return shipping costs.

Please follow the return instructions provided by our customer support team. We are not responsible for products returned to an incorrect address or without following the provided instructions.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, it may need to be handled as a return under this policy.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

Vellnest
1209 Mountain Road PI NE
Albuquerque, NM 87110
United States

Email: support@vellnest.com
Phone: +1 (229) 466-0761

We are committed to reviewing eligible return and refund requests fairly and providing our customers with clear and helpful support.