Privacy Policy

Last Updated: September 1, 2026

At Vellnest, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with Vellnest, we may collect information such as:

Contact Information

• Name

• Email address

• Telephone number

• Billing and shipping address

Order Information

• Products purchased

• Order number and order history

• Shipping and delivery information

• Returns, refunds, and related communications

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers. Vellnest may receive limited information relating to the transaction, such as payment status and transaction details.

Account Information

If customer accounts are available, we may collect information associated with your account, such as your name, email address, order history, and account preferences.

Device and Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Operating system

• Pages viewed

• Referring URLs

• Website interactions

• Approximate location derived from technical information

Communications

If you contact us, we may collect the information contained in your email, message, support request, or other communication.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Process returns and refunds.

• Communicate with you regarding your purchases.

• Provide customer support.

• Maintain and improve our website and services.

• Detect and prevent fraud, misuse, and security incidents.

• Maintain business and transaction records.

• Comply with applicable legal and regulatory requirements.

• Send marketing communications where permitted and subject to your available choices.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance, and support analytics or advertising where applicable.

Some cookies may be necessary for functions such as maintaining your shopping cart, processing checkout, or keeping your account secure.

Depending on applicable law and the technologies used on our website, you may be provided with choices regarding certain non-essential cookies.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

4. How We Share Personal Information

We may share personal information with service providers and other parties that help us operate our business, such as:

• E-commerce and website service providers.

• Payment processors.

• Shipping and logistics providers.

• Customer support providers.

• Analytics and technology providers.

• Marketing or advertising providers, where applicable.

• Professional advisers such as accountants, attorneys, and consultants.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights or customers, investigate fraud or security incidents, or facilitate a business transaction such as a merger, acquisition, or sale of assets.

We do not sell personal information for money. Certain advertising or analytics activities, if used, may be treated as a "sale," "sharing," or targeted advertising under some U.S. state privacy laws. Where required, applicable privacy choices will be provided.

5. Third-Party Services

Our website may use or link to services operated by third parties.

These third parties may process personal information according to their own privacy policies and practices. Vellnest is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review their privacy policies when interacting with those services.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

7. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should take reasonable precautions to protect your account credentials and personal information.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to certain personal information.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Obtain a copy of certain personal information.

• Opt out of certain uses or disclosures where applicable.

• Withdraw consent where processing is based on consent.

• Appeal certain decisions concerning a privacy request where applicable.

These rights are subject to applicable exceptions and limitations.

To submit a privacy request, contact us at support@vellnest.com.

We may need to verify your identity before completing certain requests.

9. Marketing Communications

If you receive promotional emails from Vellnest, you may unsubscribe by using the unsubscribe option included in the communication.

You may still receive non-promotional communications necessary to administer your account or orders, such as order confirmations, shipping notifications, and customer service messages.

10. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

11. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law that applies, these rights may include access, correction, deletion, portability, and the ability to opt out of certain forms of targeted advertising, sale, or sharing of personal information.

Vellnest will process applicable privacy requests in accordance with relevant legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technologies, or legal obligations.

When changes are made, the updated version will be posted on our website and the Last Updated date will be revised.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

Vellnest
1209 Mountain Road PI NE
Albuquerque, NM 87110
United States

Email: support@vellnest.com
Phone: +1 (229) 466-0761